FAQ

About us

Established in 2021, VOYEUR is a premium eyewear brand designed in Australia, handmade in Domegge di Cadore, Italy.

Each VOYEUR piece see’s sleek and sexy lines unite with exceptional craftmanship, creating a stylish and confident statement for the modern man.


What is the return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please refer to our Refund Policy for more information 


What are the shipping options?

We ship both domestically and internationally via Australia Post. Please refer to our Shipping Policy for further information.


When will I receive my order?

Please allow 2 - 3 business days for your order to be processed. Please refer to our shipping policy for further information.


What do I do if I never received my order?

You can contact us at info@voyeureyewear.com with your order number and query and we suggest contacting the shipping provider for your orders whereabouts.


What do I do if I received a defective order?

Contact us with your order number and photos at info@voyeureyewear.con within 30 days of product arrival to notify us of any defective products.


How do I make changes to an order I’ve already placed?

You can email us at info@voyeureyewear.com with your order number and query before the product has shipped to make amends to your order.


Where are you located?

We are located in Melbourne, Australia.

How is the product made? Where do the materials come from?

The product is hand made in Italy from 100% Italian materials.


How do I make sure I order the right size?

All products come in one size. Please refer to our fitting guide.

 

UV Protection Information

Lenses for current models are category 2 general purpose sunglasses. This means that these sunglasses provide a medium level of sun glare reduction and good UV protection; They are suitable for driving at night or under dull light conditions.

More information can be found at: Product Safety Australia


How do I contact your company if my question isn’t answered here?

You can email us at info@voyeureyewear.com with any questions.